MANAGER/SENIOR MANAGER, REGISTRY OPERATIONS (SMC)

Responsibilities:

  • Oversee the administration of SMC’s alternative dispute resolution (ADR) services; key responsibilities include:
    • Supervise of a team of case management officers
    • Prepare case management rosters
    • Manage complex enquiries and assignment of responses to case enquiries
    • Assign cases
    • Appoint neutrals
    • Check and approve fee quotes for mediation case files
    • Check and approve billings for case files
    • Manage adjudication disciplinary proceedings
  • Monitor and improve the overall customer experience including the quality and timeliness of ADR services; monitor and act on feedback
  • Review and maintain proper records of policies and procedures
  • Manage internal audit matters pertaining to Registry services
  • Maintain good relationships with stakeholders such as mediators, adjudicators, other neutrals and customers
  • Responsible for Construction Adjudicator Accreditation Committee (CAAC) meetings, including setting agenda, liaison with Chair and post-meeting follow-ups
  • Oversee the timely production of reports and statistics
  • Oversee facilities and concierge matters used in the provision of ADR services including review of vendor contracts and liaison with office management team
  • Work with co-Manager(s) (Registry) to ensure case management documentation is updated and relevant, and execute special projects and digital transformation initiatives

Job Requirements

  • Excellent written and oral communication skills
  • Able to liaise with stakeholders of different seniority levels
  • Be meticulous and attentive to detail with an ability to multi-task
  • Able to work individually and as part of a team
  • Strong interpersonal skills, tact, diplomacy and professionalism are required for this job
  • Strong computer literacy skills
  • Candidates with a Degree in Law will be preferred

This is a contract to permanent position.

Interested candidates are invited to apply here.

Only shortlisted candidates will be notified.